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Omantel QoS
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Omantel Quality of Service (QoS) Indicators
for the period from January 1st to June 30th 2010 |
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Performance Indicators |
Requirement as per Licence |
Actual
quality achieved |
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Faults per 100 lines per
year |
Less than 12 |
5.21 |
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Percentage of faults to
be cleared within 24 hours |
More than 90% |
92.40% |
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Unsuccessful call ratio
for local and national fixed calls |
Less than 1% |
0.96% |
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Percentage of orders for
access lines in served areas completed within 10
days |
More than 90% |
91.60% |
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Percentage of payphones
in working order |
More than 96% |
98.52% |
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Billing complaints per
1000 bills |
Less than 1.5 |
0.45 |
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Percentage of billing
complaints resolved within 20 working days |
More than 96% |
100% |
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Oman Mobile QoS
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Oman Mobile Quality of Service (QoS) Indicators
for the period from January 1st to June 30th 2010 |
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Performance Indicators |
Requirement as per Licence |
Actual
quality achieved |
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Percentage of mobile
calls dropped |
Less than 0.8% |
0.40% |
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Percentage of calls
blocked due to congestion of the network |
Less than 1.1% |
0.41% |
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Percentage of billing
complaints resolved within 20 working days |
More than 96% |
99.95% |
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