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Customer Feedback :
Retail OutletsExcellentGood Poor BadNo Experience
Location & Appearance
(Easy access? enough parking?)
Staff Courtesy
(Good manner, politeness & respect)
Speed of Service
(Waiting time for assistance)
Quality of Service
(Your inquiry has been solved in short time)
Dealing with Faultes & Complaints
(Excellence & worth)
Queuing System
(Waiting time)
Staff Knowledge
(About products and services of omantel)
Call CentreExcellentGood Poor BadNo Experience
Meet and Great
(Staff introduce himself & welcoming you)
Speed of Answer
(Speed of answering the call after selecting talking to the agent)
Quality of Customer Service
(Customer Service excellence & understanding customers' needs)
Dealing with Inquiries
(Inquiries been answered properly)
Dealing with Faultes & Complaints
(Issuing complaint ticket incase required further support)
Staff Knowledge
(Staff knowledge of products and services)
Interactive Voice Response System (IVR)
(Self service overall Experience)
Products & ServicesExcellentGood Poor BadNo Experience
Mada (Postpaid)
Hayyak (Prepaid)
Payments Methods
(ATM/Omantel app etc..)
Makasib Service
(Replacement of bonus points)
Ozone
( Calls within the group for 25 bz/minute, 100 MB , free ring back tone)
Home Internet (Broadband)
(The time it takes to deliver the service packages)
How satisfied are you with devices provided by Omantel?
(Mobiles and modems)
Network & CoverageExcellentGood Poor BadNo Experience
Voice Coverage
Drop call / network busy/ call faild
Mobile Internet (Broadband)
(Download & upload )
Please suggest one additional improvement that we could implement to further enhance your customer experience?:
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