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    BlackBerry Enterprise Server Express FAQ
     

    What is BlackBerry Enterprise Server Express?

       

      BlackBerry® Enterprise Server Express is software that enables businesses of any size to quickly and easily get started with the BlackBerry® solution. It provides advanced BlackBerry® smartphone features with no additional software or user license fees, and works with BlackBerry® smartphones provisioned with any Internet-enabled BlackBerry® consumer data plan, BlackBerry® enterprise data plan or a combination of both data plans. It can also be a cost-effective alternative for businesses that want to manage BlackBerry® smartphones that employees purchase and pay for, but use for work purposes.

       

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    How many BlackBerry® smartphone users can BlackBerry® Enterprise Server Express support?

       

    • When installed directly on the primary mail server, BlackBerry® Enterprise Server Express is designed to support up to 75 BlackBerry® smartphone users. If more than 75 users are required, BlackBerry® Enterprise Server Express has the flexibility to be installed on a separate server, supporting up to 2000 BlackBerry® smartphone users per server. See the BlackBerry® Enterprise Server Express product documentation for more information.

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    What are the end-user features of BlackBerry® Enterprise Server Express?

       

      Email:

    • - Push HTML corporate email

    • - Bi-directional email reconciliation

    • - Flag emails for follow-up

    • - Search email inbox remotely

    • - View and manage email folders

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      Calendar:

    • - Bi-directional wireless calendar

    • - View colleagues’ free/busy status

    • - Forward calendar appointments

    • - View, open, save and edit calendar attachments

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      Contacts:

    • - Bi-directional wireless contact synchronization

    • - Wireless address lookup

    • - Synchronization of multiple contact folders, personal distribution lists and public/shared folders

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      Document and file access:

    • - Remote file access

    • - Ability to view, download, edit, save and attach documents

    • - Native file attachment support

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      Certain features may require BlackBerry® Desktop Manager and/or BlackBerry® Device Software version 5.0. For more information on features, please see www.blackberry.com/besexpress.

       

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    What are the main differences between BlackBerry® Enterprise Server Express and BlackBerry® Enterprise Server?


    • BlackBerry® Enterprise Server is designed for enterprises and government organizations that need the highest level of IT control and advanced functionality. BlackBerry® Enterprise Server includes the following features that are not included with BlackBerry® Enterprise Server Express:
       

      - BlackBerry® Monitoring Service

      - High availability

      - Custom administration roles

      - Additional IT policies

      - Support for BlackBerry® Mobile Voice System, and Enterprise Instant Messaging

      - Support for BlackBerry® Enterprise Transporter tool

      - Localization for English, French, Italian, German, and Spanish

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    What are the main differences between BlackBerry® Enterprise Server Express and BlackBerry® Professional Software?

       

      Pricing:
       

      - BlackBerry® Enterprise Server Express has no additional cost for the software or client access licenses (CALs), and can run on any Internet-enabled data plan

      - BlackBerry® Professional Software has a cost for the software and CALs, and it must run on a BlackBerry® enterprise data plan

       

       

      Features:

       

      BlackBerry® Enterprise Server Express version 5.0.1 provides additional features over BlackBerry® Professional Software version 4.1.4, including:
       

      - HTML email support

      - Flag emails for follow-up

      - Forward calendar appointments

      - Open attachments in calendar appointments

      - Remote file access

      - Support for audio files (.AWE, .WAV, .MP3 and Audio WMA files)

      - Support for Open Document Text (ODT), Open Document Presentations (ODP) and Open Document Spreadsheets (ODS)

      - Support for Windows® Small Business Server 2008

      - Certain features may require BlackBerry® Device Software version 5.0

         

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    What email platforms are supported by BlackBerry® Enterprise Server Express?

       

      BlackBerry® Enterprise Server Express is currently available for Microsoft® Exchange Server (2003 SP2, 2007 SP2 and 2010) and Windows Small Business Server (2003 SP2 and 2008).

      BlackBerry® Enterprise Server Express is not compatible with IBM® Lotus® Domino® or Novell® GroupWise®.

       

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    How much does it cost to download BlackBerry® Enterprise Server Express?

       

      BlackBerry® Enterprise Server Express software is available at no charge. BlackBerry® smartphone users require an Internet-enabled data plan to use BlackBerry® Enterprise Server Express. BlackBerry® smartphone users should check with their wireless service providers for information and costs.

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    What types of data plans are required to use BlackBerry® Enterprise Server Express?

       

      BlackBerry® Enterprise Server Express will work with any Internet-enabled data plan, including pre-paid plans.

       

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    How is BlackBerry® Enterprise Server Express downloaded?

       


    • BlackBerry® Enterprise Server Express is available via electronic software download for customers ordering through
      www.blackberry.com/besexpress.

      BlackBerry® administrators will receive an email from
      electronicsoftwaredistribution@rim.com after they have completed the required information and have selected to download the software. The email contains detailed instructions on how to download and install BlackBerry® Enterprise Server Express.

      If the email is not delivered within 24 hours or additional assistance is required with the download, BlackBerry® administrators can contact
      clientsupport@rim.com.

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    What if the download stops before it completes?

       


    • Depending on the region, RIM’s Download Manager allows BlackBerry® administrators to pause and resume the file as it is being downloaded. It also allows BlackBerry® administrators to recover and resume broken downloads that occur from lost connections (for example, network problems and power failures).

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    Where is the BlackBerry® Enterprise Server Express file saved??

       


    • The file is saved in the default "Save As" location specified by the BlackBerry® administrator’s web browser, or the location that the administrator selects in the "Save As" window that appears when the download begins.

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    How can the software be re-downloaded?

       

      BlackBerry® administrators can re-download BlackBerry® Enterprise Server Express by accessing the delivery email that they received and clicking on the link to access the Distribution Center for BlackBerry® software.

       

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    Are physical versions of BlackBerry® Enterprise Server Express available for download?

       

    • No. BlackBerry® Enterprise Server Express is available for electronic delivery only.

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    How are SRPs or CALs obtained?

       


    • The Server Routing Protocol (SRP) and CAL will be provided to BlackBerry® administrators as part of the order pick-up process. If these are misplaced, they can be retrieved by accessing the Distribution Center for BlackBerry® software using the pick-up email that was received when the order was completed.

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    What if the SRP or CAL is not working?

       


    • BlackBerry® administrators should make sure that they have the correct SRP and CAL that was obtained by accessing the Distribution Center for BlackBerry® software and should verify that all keys have been entered in the correct case. BlackBerry® administrators can contact clientsupport@rim.com for additional assistance.

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    Are BlackBerry® Enterprise Server Express CALs interchangeable with BlackBerry® Enterprise Server CALs?

       


    • No. BlackBerry® Enterprise Server Express requires unique CALs that will not work with other products. CALs from previous BlackBerry® products cannot be used with BlackBerry® Enterprise Server Express.

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    How is BlackBerry® Enterprise Server Express installed?

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    Can a BlackBerry® administrator run a BlackBerry® Enterprise Server (or BlackBerry® Professional Software) in the same environment as a BlackBerry® Enterprise Server Express?

       


    • Yes, provided BlackBerry® Enterprise Server Express is introduced as a new deployment with its own BlackBerry® domain, as defined by the BlackBerry® configuration database. In this case, the BlackBerry® Enterprise Server and BlackBerry® Enterprise Server Express can run independently in the same Microsoft Exchange environment in a Microsoft Windows Domain and would be managed from separate BlackBerry® Administration Service consoles.

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    What IT policies are available in BlackBerry® Enterprise Server Express?

       


    • For information, please visit
      www.blackberry.com/btsc to read the following article:

      KB21123 – Provides information on the IT Policies available in BlackBerry® Enterprise Server Express

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    How can BlackBerry® administrators identify if a BlackBerry® smartphone is activated on a BlackBerry® Enterprise Server Express?

       


    • For information, please visit
      www.blackberry.com/btsc to read the following article:

      KB21209 – Provides information on how to identify if a BlackBerry® smartphone is activated on a BlackBerry® Enterprise Server

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    Can BlackBerry® Enterprise Server, BlackBerry® Enterprise Server Small Business Edition, and BlackBerry® Professional Software customers migrate to BlackBerry® Enterprise Server Express?

       


    • No. The migration tools, such as BlackBerry® Enterprise Transporter, which are available in BlackBerry® Enterprise Server, are not certified or supported for BlackBerry® Enterprise Server Express. BlackBerry® smartphone users can check with IT resellers for additional information on migration options.

      For more information, please visit
      www.blackberry.com/btsc to read the following article:

      KB21126 – Provides information on BlackBerry® Enterprise Server Express migration and upgrade options

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    What support options are available for BlackBerry® Enterprise Server Express?

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