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About the service
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Omantel's Toll-Free Telephone service gives
your organization the opportunity to offer your clients easy, free of
charge telephone calling facilities. As a subscriber, you will get an
800-7+ 4 digit number (the 4 digit number shall be selected by the
customer)
which can be accessed by all callers
at no personal cost. This makes it a valuable tool for marketing your
company’s products or services to a wider audience. |
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Who can subscribe? |
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Banks, restaurants, hotels, tour operators,
travel agents, marketing and advertising companies, courier services,
retailers, diplomatic missions and various service providers can apply
for this service. In short, any business that wishes to maintain or
develop close ties with its customers. |
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Features and benefits
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Single Number: |
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Enables Organizations to
publish a single national number and then route incoming
calls to different destinations. |
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Reverse Charging: |
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Toll free
has a special call charging procedure where the called party
is charged the cost of the calls by the telephone carrier,
instead of the calling party. |
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Call forwarding on busy / no
answer: |
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If an incoming call request
cannot be served (for instance because the line is busy or
does not answer), the call can be forwarded to another
destination. Announcements and voice mailboxes can also be
specified as alternative destinations. This ensures that
callers always receive a response of one sort or another, at
least. |
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Origin Dependent Routing: |
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The origin
of the call is one of the criteria that results in special
treatment of the call. The place of origin determines how
the call will be routed. It is possible to restrict
acceptance of calls to those calls that originate in defined
regions. In this case the service is not available outside
these defined regions. |
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Call Distribution: |
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If the destination is an
organization with several telephone numbers, it is possible
to distribute calls to these lines on a percentage basis. |
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Subscriber Specific
Announcement: |
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This option
enables the toll free service customer to play prerecorded
voice information referring callers to other numbers,
explaining service conditions, or other general information
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Time
Dependent Routing: |
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The time of
day of the call determines how the call will be routed. An
unlimited number of time windows can be defined, during
which calls are routed to different destinations.
These time
windows can be defined, for example, in terms of hour and
minutes, Morning/afternoon/evening and/or day of the week,
that a customer desires to provide to callers. |
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Tariff
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Charges for National Toll Free Service
800: |
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Monthly Rental |
Mobile Call
Rate |
Fixed Line Call
Rate |
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10 R.O. |
27 Bz/min |
17 Bz/min |
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How to apply
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1. Print and
fill out the
Toll Free Application
Form (PDF)
2. Provide the
following:
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A signed and
stamped guarantee letter from the
establishment undertaking to settle all
bills related to the service.
(This must be on the official original letterhead print
NOT on a photocopy or computer print.)
- The original establishment's Commercial
Registration certificate must be submitted
along with the application and
a copy attached.
- The Original establishment's authorized
signatures to be verified
and a copy attached (printout).
- The original PRO’s ID and Resident Card
to be verified and a copy attached.
- A letter of authorization from the
establishment to the PRO is to be attached.
- Company’s seal is essential.
For more information call 24 24 2888
or email us at
business@omantel.om |
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