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FAQ Emergency Service

How can I access the service?

  • Dial the USSD code *555#
    • OR
  • SMS to the short code 91555(list of the commands at the description page

Any service fee?

Yes. Please check the description table.


What is the maximum amount of loan that I can get?

Dial *555# and follow the instructions to see your Max.

How to check my data usage?

Just  dial *236#


Why the system is not accepting my request for emergency service?

Many reasons for that: -

  • You exceeded your loan amount
  • You are new in Omantel network
  • You did not top up for the last 3 months.
  • You have an open loan

What is Emergency Credit Service?

Emergency credit service allows prepaid users who are low in balance to take a loan. The loan can be credit or data. The amount of the loan will be detected from customer next recharge.


What are the criteria to give a loan?

  • 6 months or more in Omantel network.
  • Minimum monetary recharge: 1 OMR every month for the last 3 months.