VAT is an indirect tax that has been introduced by the Oman Government and is payable by both business and individuals.

Starting from 16 April 2021, VAT is effective at a standard rate of 5% on most goods and services including telecommunication services.

VAT applies to taxable products and services at a rate of 5%.

VAT is applicable on all of the products and services offered by Omantel except the donation to charitable organizations.

Exceptions to VAT are only by law, and the Tax Authority publishes these. There is a possibility for business owners to claim back their VAT payments, provided they have registered for VAT and meet the requirements. For further details, please visit https://tms.taxoman.gov.om/portal/web/taxportal/vat-tax

Yes, once you receive your Tax registration no (VAT IN No) you are required to send it to us. This is important for us to update your account details and ensure that your VAT IN no is reflected in your monthly invoice. Currently this VAT registration no can be shared with your dedicated relationship/account manager. We are currently in the process of providing this information on the self-care platform through which the customers can update their information on their own, which will facilitate automatic updating on our systems. We will post these detail in this section as soon as this ready. As a customer, you need to provide your VAT registration certificate along with your commercial registration certificate to the account manager for proper updating of details in the system.

In line with Government mandate, starting 16 April 2021, VAT at 5% will be added when you purchase a new SIM card, and on our tariffs and rates when you use your prepaid credit. VAT does not apply on donations and charitable SMSes, certain third party content purchases, deposits, Mobile credit transfer, International credit transfer.

No. VAT will apply only when you use your prepaid credit and is not applicable on how or where you recharge. On recharge customer will get the credit for the full amount displayed on the voucher.

Prepaid credit can be used for subscribing to a Hayyak plans, Hayyak data only plans, Voice plan or Pay as you go (PAYG) usage. VAT is charged at the time of subscribing to these products.

VAT will be charged immediately on subscribing for the plan. VAT will be added to the subscription price of the plan.

All our PAYG rates on voice and data will attract a VAT of 5%.

VAT does not apply on the purchase of recharge vouchers. VAT at the rate 5% applies when you use your prepaid credit regardless of when the recharge voucher was purchased.

No, VAT does not apply on the transfer of credit. However, VAT of 5% is applicable on the fee charged for facilitating the transfer.

No, VAT does not apply on the transfer of International credit.

Yes, when purchasing a new SIM card, VAT at 5% is applicable.

Yes, VAT applies on the purchase of Tourist SIM card and usage of its credit.

In line with Government mandate, starting 16 April 2021, VAT at 5% will be added to your monthly bill. VAT applies to all new and existing monthly contracts. VAT does not apply to donations and charitable SMSes and certain third party purchases.

Yes, when purchasing a new SIM card, VAT at 5% will be added.

Yes, VAT applies to existing monthly contracts continuing into 16 April 2021, even if they were signed before 16 April 2021.

Yes, when paying the full price upfront on the purchase of a standalone handset, VAT is applicable on the sale price.

In the case of purchases made on an installment contract, VAT on the retail price of the device is collected upfront and needs to be paid immediately and is not subject to payment through instalments.

Yes, VAT is applicable on any associated migration fees and will be charged accordingly.

No, VAT is not applicable on foreclosure fees for non device plan commitments and services.

No, VAT does not apply on deposits.

In these services, the service provider i.e. Apple or Google will charge VAT and all your purchases including VAT will be added to your bill in case you are a postpaid customer and deducted from your credit in case you are a Prepaid customer. Omantel will not charge any further VAT on the purchase value since VAT is already charged by the service provider.

In line with Government mandate, starting 16 April 2021, VAT at 5% will be added to your monthly bill. VAT is applicable on all new and existing services and charges including monthly contracts, landline usage.

The below three sections will be shown in your monthly bill invoice:

1. Amount before VAT
2. VAT Rate and Amount
3. Total Amount Due include VAT payable

To help you understand your bill better, in the bill, we provide details of services that are taxable and those that are not.

Certain adjustments or credits related to VAT from the previous month are reflected as VAT adjustments in your monthly bill.

Omantel’s VAT registration number is OM1100006083, the official registration certificate is available.