Terms and conditions of the service

• 1. Standard customer agreement approved by Telecommunications Regulatory Authority (TRA) shall apply.
• 2. Service shall commence on the date specified by Omantel in writing.
• 2.1. The customer shall not use the service or user identification or password granted by Omantel for: a) Persistently sending messages without valid and good reason, causing any threat, harassment, annoyance, inconvenience or needless anxiety to any person whosoever. b) Any other criminal or unlawful purpose such as but not limited to vice, gambling or obscenity or for carrying out any activity which is contrary to the social, cultural, political, or religious values of the Sultanate of Oman.
• 2.2 The service is personal. Customer shall not be entitled to trade on connectivity, resell, hire, transfer, assign or otherwise dispose of the service without the prior written approval of Omantel.
• 2.3 Any misuse or abuse of the service and any breach or violations of these conditions shall be at the sole risk, responsibility and cost of the customer. The customer shall indemnity and holds harmless Omantel against any liability arising directly or indirectly as a result of the misuse or abuse of the service or breach or violation of these conditions by the customer. However, nothing herein shall be taken or understood as prohibiting Omantel or restricting its right to initiate such criminal or civil proceedings as it deems appropriate against the Customer for enforcement of these conditions.
• 3. The Customer shall protect the secrecy of the password assigned to him at all times and shall ensure that the same is not revealed or disclosed in any manner whatsoever to any person or persons whomsoever. The Customer shall be fully responsible for and shall bear all charges, losses and damages arising from any use of his or her user identification and/or password by whosoever and howsoever the same may arise.
• 3.1 It is advisable that the customer changes the password from time to time to ensure security.
• 3.2 The customer shall, when accessing any other network through the service, comply with the rules appropriate for such other network.
• 3.3 The customer shall be solely responsible for the data retrieved, stored or transmitted through the service.
• 4. Any breach of the Customers responsibilities or obligations may lead to disconnection of the service with or without notice and legal action if applicable.
• 5. Omantel does not guarantee any specific response time for any method of access to the Internet.
• 5.1 Omantel disclaims all liability whatsoever, for any loss of data howsoever caused including without limitation, non-delivery, misuse, or mis-delivery or any interruption, suspension, or termination of service, or for the contents, accuracy or quality of information or resources made available or received or transmitted through the service.
• 6. The charges for the service will be billed by Omantel monthly and the Customer will be responsible to pay the bill on a timely basis before the due date as mentioned on the bill.
• 6.1 The charges for the service shall be based on tariff/rates published by Omantel and any amendments thereto as may be introduced by Omantel from time to time.
• 7. These terms and conditions may be amended by Omantel without notice.
• 8. Submission of an application for the service shall be considered as acceptance and commitment by the Customer to comply with all the conditions and stipulations issued or amended from time to time for such service.
• 9. The Customer will be held responsible for messages that violates public order or public morals and mischievous and unwanted calls, which aim to disturb others.
• 10. Fair usage policy will apply to ensure fair allocation of network capacity to all users. In cases where certain customers’ usage is found to be excessive and/or unreasonable, fair usage policy shall apply. Excessive and/or unreasonable usage shall be determined by referring to the estimated customer usage within a calendar month.
• 11. Service is subject to availability of network.
• 12. A fixed line should be available for internet service.
• 13. In the event that corporate customer who have signed up for a one year commitment for fixed international service would like to terminate the agreement they shall be charged the difference between the actual charge with commitment and that applicable for customers without commitment and that for the entire used period.
• 14. Installation charges are to be determined by Omantel, and must be paid in full by the subscriber.
• 15. After notification to the subscriber, Omantel shall have the right to transfer this service to another exchange assigning a new number should the customer deny such change, he/she shall have the right to terminate the service and shall grant permission to run wires and erect poles on the subscribers’ property through a suitable right of way.
• 16. The subscriber shall allow access at all reasonable times to Omantel's employees for the execution of their duty for the purpose of maintaining, inspecting or receiving organization plant and equipment and shall grant permission to run wires and erect poles on the subscribers property through a suitable right of way.
• 17. Tampering with the service in any way by the subscriber is prohibited. Marks, words, numbers, etc. affixed to the equipment shall not be removed or altered.
• 18. Omantel shall maintain the equipment, hereunder proved, unless there is a specific agreement to the contrary that shall be stated in the work order. In any event, Omantel shall not be held liable for any damages resulting from interruption of this service.
• 19. The subscriber agrees to make no physical changes on the equipment arrangements of the service hereunder provided, except as may be covered by a written approval from Omantel. The subscriber shall also be held financially responsible for any damage to, or loss of equipment provided under these conditions caused by other than normal usage.
• 20. Guarantee valid for subscribers failing to pay and new subscribers.
• 21. The subscriber shall pay RO 5 reconnection fee after temporary disconnection.
• 22. Omantel shall provide a Fixed Line and broadband Internet handset only when available.
• 23. The application is applicable for business services and not applicable to individuals.
• 24. Out of bundle minutes will be charged according to applicable.
• 25. The subscriber will be offered the highest possible download speed on a best-effort basis.
• 26. The application for the service is not a contract and the signature of the relevant terms and conditions is considered valid only on Omantel confirmation that the application for the service is accepted
• 27. The tariff is inclusive of the CPE at Omantel's then current terms and conditions with installation charge for the Fixed Business Broadband service waived.
• 28. Minimum of 1-year commitment
• 29. For early termination of service, 3 months’ notice period would be applicable.
• 30. For 2-Year contract, if terminated in the first year of the contract, then.
  Customer will be charged difference between one year and two years’ contract price for the stayed period.
  Customer will need to provide three months’ notice period (one-year rate will apply in this period).
• 31. If terminated in the 2nd year Customer will need to provide three months’ notice period.