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About Al-Ufuq

Omantel's Al-Ufuq Tier is designed as a thank you gesture to one of our valued customers. As an Al-Ufuq tier member, you will enjoy an exclusive range of benefits, access to concierge services, and exclusive partners that offer special offers for youthrough our special App. Al-Ufuq App is personalized with your name on it, and only you can enjoy these benefits. As soon you reach Al-Ufuq tier you will receive SMS that will inform you with tier upgrade and will include your Al-Ufuq App passcode to activate the App after you will download from the link that that will be sent by the same SMS. Al-Ufuq App is available on both Apple store & Play store.


To unlock Al-Ufuq benefits and be part of this exclusive clubyou need to reach 20,000 status points in
the Makasib program within 1 year.    


Makasib Points 2 2 1.5 1
Redemption Partners
Makasib Daily Deal
Makasib Sindbad Miles
Makasib Wednesday Offers
Discounted Partners "Makasib Traveller App"  
Al-Ufuq App      
Dedicated Line 1221      
Concierge Service*      
Road Assistance      
Al Sarooj Lounge      
Main Outlets Priority      
Airport Lounge Access**        

*Charges of RO 12 will applyon some of the concierge services.
**Only the member of the program No guest.

Concierge Service

As Al-Ufuq member you have access to the concierge service free of charge. You only have to cover any costs associated with performing the specific request. For example, you will not pay for the service of looking for and booking an appointment at the spa, however you will cover the cost of the spa treatment.
The Private Concierge Team is available to help you your personal life errands.

Some of the ways that you can use your concierge service are:
Organize your travel (e.g. booking tickets, hotels, airport pick-up* & drop-off*, etc.) Take care of administrative tasks (e.g. passport renewal, visa drop-off at the airport, car registration renewal)
Setup a courier delivery locally and internationally Arrange for chauffeur service* (Chargeable).
Arrange for flower, chocolate and other gift deliveries* Arrange for automobile pick-up and drop-off service for dealer service**
Arrange for medical appointments, spa appointments, etc. Arrange to buy special sports events tickets

All concierge services should be booked 72 working hours in advance.
*     This service is only offered in Muscat governorate.
**    Charges of RO 12 will apply while availing concierge services.


Roadside Assistance

You are provided with a complimentary membership to one of the best emergency roadside assistance programs throughout Oman and UAE. You will benefit from the following services:

Towing* Battery boost
Flat tire change Lockout assistance
Emergency fuel delivery*  

*Your vehicle will be towed to the nearest service center within 100 KM, and charges will apply for the additional mileage. Also you will be charged the cost of the fuel, yet not its delivery. The emergency roadside assistance team will answer your calls 24/7 when you call 1221.

Airport Lounge Access

When departing from Muscat International Airport, Salalah Airport or Bangkok Int. Airport, you will have access to the Majan, Al Khareef, and OmanAir business class lounges irrespective of the airlines you are flying with and the class you are traveling in.

City Airport Lounge
Muscat Muscat International Airport Majan Lounge
Salalah Salalah Airport Al Khareef Lounge
Bangkok Bangkok International Airport Oman Air Business Class Lounge

***Please note, only the Al-Ufuq member can have the access without guest.


Al-Ufuq Priority Line

You now have a dedicated call center to handle all your requests and inquiries with the highest quality standards. 1221 will be your main contact point. To access this line internationally, please dial 00968-500-1221. The concierge service team is available from 9am till 9pm. The emergency roadside assistance team will answer your calls 24/7, when you call 1221.

Priority Services in the Main Outlets

When you visit any of our main outlets all you need to do is log-in in the queue system and
it will give you the first priority to be served immediately.

Al-Ufuq Lounge at Al Sarooj Outlet

To assure a superior level of service, we offer you special hospitality in the Al-Ufuq lounge
at Al Sarooj outlet. During your stay your requests will be handled by our staff.