These general terms and conditions (the “Terms & Conditions) govern the use of Oman Telecommunication Company’s SAOG (Omantel) application and access to Omantel online services (the “Application”) and / or (the “Online Services”). Omantel strongly advices that the person downloading and /or using this Application (the “Customer”) shall carefully read these Terms & Conditions before using the Application and/or accessing the Online Services.
Omantel reserves the right, without providing any prior notice to modify, amend or otherwise update these Term & Conditions from time to time as it deems fit such modifications, amendments or updates shall automatically be deemed part and parcel of these Term & conditions and binding on the Customer.
Without prejudice to the confidentiality obligations provided below, certain features in the Application require ascertaining Customer’s location, by using these features Customer consents to such access to his/her location.
It is understood by the Customer that these Terms & Conditions are general in nature and that application, demand, access, or purchase of the services and/or the products available or accessed through the Application are subject to specific terms and conditions (the “Specific Terms & Conditions).
While Omantel exerts all reasonable efforts to include accurate and up-to-date information on the Application, the information available on this Application is only for information and makes no warranties or representations as to its accuracy and sufficiency of such information. Services provided through the Application are provided “as is” without any warranties or representations of any kind whether express or implies, arising by law or otherwise including without limitation any implied warranty of merchantability or fitness for a particular purpose or any implied warranty arising out of course of performance, course of dealing or usage of trade.
Notwithstanding anything to the contrary in these Terms & Conditions, Omantel shall have no liability for any direct, incidental, special or consequential damages or any loss of revenue or profits arising from or with respect us of Omantel’s Application.
Omantel shall not be liable to any Customer for any delay in providing or restoring the Application nor for loss or damage(s) and /or any loss of data howsoever caused including without limitation, non-delivery, or any interruption, suspension, or termination of service, or for the content, accuracy or information or resource made available or received or transmitted through the Application.
Omantel is not responsible for any linked/sites/mobile apps made available in the Application and the Customer understands and acknowledges that any access to such sites is at Customers’ own risk.
There is no fee for downloading or using the Application. Subject these Terms & Conditions, Omantel shall be entitled to debit the Customers’ credit/debit card account or recover by any other means any amount including any upfront payment due on any of Omantel Online Services offered through the Application. Customers are required to pay Omantel all due charges.
Omantel reserves the right to change, and adjust any price of products and services described on the Application without any prior notification. Customer acknowledges and agrees that the prices may change from time to time.
Customer’s credit / debit card information will be dealt with diligently. If a customer opts to store his/her credit/debit card information in the Application for any future transactions, then Customer acknowledges that such information will be stored in a reasonably secured environment as Omantel and/or the processing bank deem fit.
The ownership of the product offered as part of the Online Services (the “Product”) is vest in Omantel until full payment by the Customer of the purchase price including delivery cost and any other accessory costs.
The Products basic features are provided in the product description. Pictures and colors of purchased Products represent as accurately as possible the actual features of the Products. However, certain variance may exist between the pictures and the actual product. Such difference in the finishes shall not be construed as defect.
When buying a Product, Customer agree that:
If the Products displayed in the Application are no longer available or not on sale at the time of the transmission of the order form and Omantel cannot, subsequently, process the purchase order, then Omantel will inform the Customer accordingly and reimburse the sum already paid.
The Customer shall ensure that the personal and delivery information provided during the registration process and at a later stage are complete and truthful and that delivery to the address provided by the Customer shall be deemed as though the Product delivered to the Customer in person.
The Customer must immediately notice any damage on the packaging or on Products pack, by placing a note on the courier delivery receipt. The Customer is entitled to return the Product for defect without incurring any penalty within 15 (Fifteen) days, calculated from the date of receipt of the purchased Product. The Customer shall after discovery of the defect within the stated period shall contact Omantel or its supplier at the addresses provided in the warranty certificate and ask at his discretion, to repair or replace the Product.
Subject to the warranty obligations, Customer shall contact Omantel’s supplier at the addresses provided in the warranty certificate to repair the product, if product is cable to be repaired.
Modification of services
Omantel reserves the right without any prior notice to change, update and/ or amend Omantel’s online services offered or delivered through the Application including discontinuing all or part of the Online Services.
Representation & warranties
Customer represents and warrants that:
Breach by Customer of any warranty or representation entitles Omantel to terminate all or part of the Online Services made available to that Customer with immediate effect and claim any contractual and statutory damages for such breach. Abusing use of the Application or the Online Services in any way, may, in Omantel’s sole discretion and without limiting other remedies, limit, suspend, or terminate Customer’s account(s) and access to our Services, delay or remove hosted content, remove any special status associated with your account(s), remove and demote listings, reduce or eliminate any discounts, and take technical and/or legal steps to prevent you from using our Services.
Omantel may cancel unconfirmed accounts or accounts that have been inactive for a long time or modify or discontinue the Services. Additionally, Omantel reserves the right to refuse or terminate our Services to anyone for any reason at its own discretion.
Collection, use, retention, disclosure, transfer, security and access of personal data will be in accordance with this Data Collection & Protection Policy (the “Policy”) and the applicable laws of Oman. The Policy forms part of these Terms & Conditions which shall conform with Electronic Transaction Law issued vide Royal Decree No. (69/2008) and the Laws of Oman.
It may be necessary for the Customer to provide Omantel with her/his personal information (Personal Data) when Customers apply to Omantel Online Services and /or continue to use/order from Omantel Online Services. If Customer’s Personal Data is incomplete or incorrect, Omantel may not be able to provide or continue to provide its services to Customer.
Customer agrees that her/his Personal Data provided to Omantel may be used and retained by Omantel and that Omantel may disclose and transfer (whether in Oman or Abroad) to Omantel Agents, contractors, any telecommunication operator, any third party service providers, any third party collection agencies, any credit reference agencies, any security agencies, any credit provides, banks, financial institutions, Omantel professional advisers, any other persons under a duty of confidentiality to Omantel and any of Omantel’s actual or proposed assignees or transferees of Omantel rights with respect to Omantel use, disclosure, holding, processing, retaining or transferring such Personal Data for the purpose mentioned above.
Intellectual Property Copyrights and Trademarks
Omantel is the sole owner of all copyright and other intellectual property rights (Trademarks, patents, etc.) of every elements of the Application. Every element of the Application is protected by copyright. No copy of any element of the Application could be copied or distributed for any purpose without Omantel’s written consent.
The content of the Application is protected by copy right, trademark and other intellectual property rights as applicable.
Omantel’s Customer Contact Center
Governing Law & Jurisdiction
These Terms & Conditions are governed by the laws of the Oman any dispute arising out or in connection with These Terms & Conditions shall be submitted to the exclusive jurisdiction of the courts of Oman.