Privacy Policy
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Last Updated Date :12 Nov 2021.

In this Privacy Statement, OMANTEL may also be referred to as ”we”, ”us” or ”our Oman Telecommunications Company (Omantel) is committed to protect the personal data and strive to maintain the privacy of our subscribers. This Privacy Statement describes how we may collect, process, store and securely retain and dispose of your personal data.

This Privacy Statement explains:

  • What kind of personal data we collect
  • How we collect your personal data
  • When and to whom we disclose your personal data
  • Your right to access and correct/update your personal data

Defining personal data and sensitive personal data

Personal data means data about or relating to a natural person who is directly or indirectly identifiable, having regard to any characteristic, trait, attribute or any other feature of the identity of such natural person, whether online or offline, or any combination of such features with any other information, and shall include any inference drawn from such data for the purpose of profiling and also such data, which may, reveal, be related to, or constitute an official identifier such as:

  • Name with contact number, email address and or residence info, personal ID document
  • Call details

How we collect your information?

  • Online registration form
  • Existing records

Personal data collected by us

In order for us to provide you with Telecommunication and/or related services and to operate in an efficient and effective manner, we need to collect relevant personal data from you (Civil ID etc.). The personal data collected by us may include (but is not limited to) the following:

  • Demographic information
  • Biometric information
  • Clickstream data when you visit any of our websites (for example the pages you access and the services you browsed, IP Address, the date and time of visit)
  • Recordings of calls placed by you to our help desk for our service enhancement and improvement
  • The documents downloaded and the previous Internet address from which you linked directly to the site

When and how we collect your personal data?

We may collect personal data and sensitive personal data directly from following mediums:

  • Retail Stores
  • Website
  • Application
  • Recordings of calls placed by you to our help desk for our service enhancement and improvement
  • The documents downloaded and the previous Internet address from which you linked directly to the site

Other than personal data obtained from you directly (as detailed above), we may also obtain your personal data from external partners we deal with or are connected with, and from such other sources where you have given your consent for the disclosure of information relating to you, and/or where otherwise lawfully permitted or required.

How we use your personal data?

The information that we collect from you is held and used in accordance with applicable laws and regulations in Oman. It may be used to verify your identity before providing services including to :

  • Verify your identity before providing services
  • Contact you/respond to you regarding matters relevant to the underlying services
  • Generate bills and statements of use
  • Data Analytics that help us get valuable insights to enhance customer experience as well as improve upon service delivery
  • keep you informed about our latest products, services and offers and that of our carefully selected third party partners. However, you may refuse to receive such messages from us at any time by following the steps identified in such messages
  • Provide such additional services or products for instance, services that use geographic location to inform you about changes to the service or product via messages and alerts
  • Administer rewards and loyalty programs
  • Respond to any network, services, or product related queries
  • Carry out any activity in connection with a legal, governmental, or regulatory requirement on us or in connection with legal proceedings, crime or fraud prevention, detection or prosecution
  • Be included in a telephone or similar directory or directory enquiry service provided or operated by us or by a third party (subject to your preference that you may have indicated to us in writing)
  • Develop innovative and customized products and services by carrying out research and statistical analysis of customer use of our network, products and services on an anonymous or personalized basis
  • Provide, maintain and improve our services
  • Settling accounts with those who provide related services to us
  • Action legal, governmental, or regulatory requirements
  • Conduct personnel training, quality control, network monitoring, testing and maintenance of computer and other systems

Disclosure of your personal data

As part of providing you with Telecommunication subscription related services and the management and/or operation of the same, we may be required or need to disclose information about you to the following internal/external partners/interested parties:

  • Law enforcement agencies
  • Government agencies
  • Companies and/or organizations that assist us in processing and/or otherwise fulfilling transactions and providing you with Telecommunication subscription related services that you have requested
  • Other parties in respect of whom you have given your explicit consent

Disposal of your personal data and sensitive personal data

We will retain your personal data for as long as necessary to provide the Telecommunication subscription and/or related services, or for other essential purposes such as to handle or respond to any complaints, queries, requests to exercise your rights or concerns relating to the telecommunication subscription and/or related services. Your personal data may also be retained so that we can continue to improve your experience with us and to ensure that you receive Telecommunication subscription related services. We will actively review the personal data we hold and anonymize it.

What if personal data provided by you is incomplete

Where indicated (for example in Telecommunication subscription enrolment/update/correction forms), it is obligatory to provide your personal data in order to enable us to process your application for Telecommunication subscription and/or its services. Should you decline to provide such obligatory personal data, we may not be able to process your application or provide you with telecommunication subscription and/or its services.

Your Entitlements

You have entitlement in relation to how your personal data is processed. You can exercise these rights at any point. We have provided an overview of these rights below together with what this entails for you.

  • Entitled to Confirmation and Access - You have the right to be provided with clear, transparent, and easily understandable information about your authentication records subject to conditions laid down by OMANTEL.
  • Entitled to Correction - You have the right to correct or update your personal data at any time.
  • We understand the importance of this, and should you want to exercise your rights, please contact us through

Security of your information

To protect the privacy of personal data you transmit through use of this site, and enrolment agencies, we maintain physical, electronic, and procedural safeguards in connection with the collection, processing, discourse and secure retention and storage of personal data. Our security procedures mean that we may occasionally request proof of identity before we disclose personal data to you. We restrict access to your personal data to those employees who need to know that information to provide benefits or services to you. In addition, we are ISO/IEC 27001:2013 (Information Security Management System) certified and provide the training to our employees about the importance of confidentiality and maintaining the privacy and security of your personal data.

Your Obligations

You are responsible for providing accurate and complete information to us about yourself and any other person whose personal data you provide us and for updating this personal data as and when it becomes incorrect or out of date by contacting OMANTEL via the contact details provided below. This obligation is a condition to the provision of our services to you. In the event you may need to provide us with personal data relating to family members (for example about your spouse or children or where you are the designated person in charge (from an organization or company)for dealing with us, if you are acquiring and are responsible for a service, you confirm that you have:

  • Obtained their consent or otherwise entitled to provide their personal data to us and for us to use accordingly, and Informed them to read this Privacy Statement at our website

Transfer of your personal data outside Oman

Under any given circumstances the transfer of your personal data that you have given to us is not stored outside Oman. Our service providers or requesting entities who are involved in providing services through us are obligated to store the personal data in Oman.


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Changes and updates to the Privacy Statement

By using this site, you agree to the terms and conditions contained in this Privacy Statement and Terms and Conditions and/or any other agreement that we might have with you. We may amend this Privacy statement from time to time and the updated version shall apply and supersede any and all previous versions, including but not limited to, leaflets or hard copy versions. Please check our website for information on our most up-to-date practices.

Our Contact Details

Should you have any queries, concerns, or complaints in relation to this privacy statement, or would want to exercise your rights mentioned in the privacy statement, kindly reach out to us at the following contact points:

  • E-mail:
  • Address: Omantel HQ, Muscat