Contact Center as a Service

Introducing Omantel's new Contact Center as a Service for Business

Contact Center as a Service

CCaaS offered by Omantel gives your business an Omnichannel Cloud Contact Center solution that allows you to connect with your clients wherever they are through any communication channel

Traditional contact centers require capital investment to setup equipment and software. CCaaS is here to provide you with the flexibility to scale up and work from any location with minimal requirements

Benefits

  • Enhanced Customer Experience

    Enhanced Customer Experience

    Reaching your customer service has never been so easy.

  • Improved Agent Productivity

    Improved Agent Productivity

    Easy access to customer information through multiple channels.

  • User-friendly Interfaces

    User-friendly Interfaces

    Improve the efficiency of agents, supervisors and customers journey.

  • Innovative

    Innovative

    New technologies to drive customer journey.

  • Effortless Management

    Effortless Management

    Easy management with our quality monitoring.

  • Reliable & Scalable

    Reliable & Scalable

    Cloud solution with flexible architecture.

  • Omni-channel Customer Journey

    Omni-channel Customer Journey

    To be always reachable by all customers.

  • Expert & Maintenance

    Expert & Maintenance

    provide an expert support team for the best customer satisfaction.

  • ROI & Cost saving

    ROI & Cost saving

    Easy to deploy - maintain - integrate - fast ROI.

Advanced features

  • Cloud Solution
  • AI-ready
  • ACD
  • IVR
  • Dialer
  • Real-time Supervision
  • Scripting
  • Recording
  • Quality Management
  • Analytics
  • Customer Satisfaction
advance features

Advantages

  • Improve your customers’ experience and agents’ productivity with all-in-one contact center solution
  • Deliver consistent customer experience and faster first contact resolution
  • Enhance experience by rooting to the best agent providing personalized engagement Match your customer behavior by providing multiple channel for interaction Remove customer queuing time through automated call back Reduce hanging time and multiple service transfers by bringing tailored IVR

Available packages

Click2Start

  • - Up to 25 agents - WebRTC-enabled. Your agents can be located anywhere - Tight IVR/ACD integration - Configurable call recording - Supervisor portal on-the-go

  • - CRM auto sync - Dynamic routing (CLID or data-driven & CRM-based - Click-to-Call Back from the web - Power and predictive dialing - All-in-one KPIs, analytics & reporting

  • - Unify omni channel routing and workforce optimization - Unlimited e-mail, chat & social accounts - Omni-channel real time SLA management - Real-time customer surveys

  • - Quality & customer experience management - Sentiment analysis - Workforce management - Speech & text analytics - Sales acceleration platform

Business Plus

  • - Up to 25 agents - WebRTC-enabled. Your agents can be located anywhere - Tight IVR/ACD integration - Configurable call recording - Supervisor portal on-the-go

  • - CRM auto sync - Dynamic routing (CLID or data-driven & CRM-based - Click-to-Call Back from the web - Power and predictive dialing - All-in-one KPIs, analytics & reporting

  • - Unify omni channel routing and workforce optimization - Unlimited e-mail, chat & social accounts - Omni-channel real time SLA management - Real-time customer surveys

  • - Quality & customer experience management - Sentiment analysis - Workforce management - Speech & text analytics - Sales acceleration platform

Enterprise

  • - Up to 25 agents - WebRTC-enabled. Your agents can be located anywhere - Tight IVR/ACD integration - Configurable call recording - Supervisor portal on-the-go

  • - CRM auto sync - Dynamic routing (CLID or data-driven & CRM-based - Click-to-Call Back from the web - Power and predictive dialing - All-in-one KPIs, analytics & reporting

  • - Unify omni channel routing and workforce optimization - Unlimited e-mail, chat & social accounts - Omni-channel real time SLA management - Real-time customer surveys

  • - Quality & customer experience management - Sentiment analysis - Workforce management - Speech & text analytics - Sales acceleration platform

Ultimate Power

  • - Up to 25 agents - WebRTC-enabled. Your agents can be located anywhere - Tight IVR/ACD integration - Configurable call recording - Supervisor portal on-the-go

  • - CRM auto sync - Dynamic routing (CLID or data-driven & CRM-based - Click-to-Call Back from the web - Power and predictive dialing - All-in-one KPIs, analytics & reporting

  • - Unify omni channel routing and workforce optimization - Unlimited e-mail, chat & social accounts - Omni-channel real time SLA management - Real-time customer surveys

  • - Quality & customer experience management - Sentiment analysis - Workforce management - Speech & text analytics - Sales acceleration platform

5%VAT

All prices mentioned are exclusive of VAT. 5% VAT will be added to the price upon purchase.

Are you interested in Contact Center as a Service solution?

Our team is happy to answer your sale queries, send us an inquiry and we will be in touch shortly.

Please enter your organization's information and we will contact you

Please enter your organization's information and we will contact you

*Mandatory fields

We use cookies to improve your online experience and the service we offer. To accept cookies continue browsing as normal. Read our cookies policy for more information.