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Introducing Omantel's new Contact Center as a Service for Business

Contact Center as a Service

CCaaS offered by Omantel gives your business an Omnichannel Cloud Contact Center solution that allows you to connect with your clients wherever they are through any communication channel

Traditional contact centers require capital investment to setup equipment and software. CCaaS is here to provide you with the flexibility to scale up and work from any location with minimal requirements


Enhanced Customer

Reaching your customer service has never been so easy.

Improved Agent

Easy access to customer information through multiple channels.


Improve the efficiency of agents, supervisors and customers journey.


New technologies to drive customer journey.


Easy management with our quality monitoring.

& Scalable

Cloud solution with flexible architecture.

Customer Journey

To be always reachable by all customers.

Expert & Maintenance

provide an expert support team for the best customer satisfaction.

& Cost saving

Easy to deploy - maintain - integrate - fast ROI.

Advanced features

  • Cloud Solution
  • AI-ready
  • ACD
  • IVR
  • Dialer
  • Real-time Supervision
  • Scripting
  • Recording
  • Quality Management
  • Analytics
  • Customer Satisfaction


  • Improve your customers’ experience and agents’ productivity with all-in-one contact center solution
  • Deliver consistent customer experience and faster first contact resolution
  • Enhance experience by rooting to the best agent providing personalized engagement
  • Match your customer behavior by providing multiple channel for interaction
  • Remove customer queuing time through automated call back
  • Reduce hanging time and multiple service transfers by bringing tailored IVR

Available packages

All prices mentioned are exclusive of VAT. 5% VAT will be added to the price upon purchase.

Are you interested in Omantel Enterprise Services?


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