Welcome to Omantel
Business Self-Service
- Summary of your billing account, services and more
- Enable possibility of better numbers management
- New feature that allows managing numbers easer
- Allows you to top up many numbers at once
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Contact Center as a Service
CCaaS offered by Omantel gives your business an Omnichannel Cloud Contact Center solution that allows you to connect with your clients wherever they are through any communication channel
Traditional contact centers require capital investment to setup equipment and software. CCaaS is here to provide you with the flexibility to scale up and work from any location with minimal requirements
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Enhanced Customer
Experience
Reaching your customer service has never been so easy
Improved Agent
Productivity
Easy access to customer information through multiple channels
User-friendly
Interfaces
Improve the efficiency of agents, supervisors and customers journey
Innovative
New technologies to drive customer journey
Effortless
Management
Easy management with our quality monitoring
Reliable
& Scalable
Cloud solution with flexible architecture
Omni-channel
Customer Journey
To be always reachable by all customers
ROI
& Cost saving
Easy to deploy - maintain - integrate - fast ROI
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Advanced features
- Cloud Solution
- AI-ready
- ACD
- IVR
- Dialer
- Real-time Supervision
- Scripting
- Recording
- Quality Management
- Analytics
- Customer Satisfaction
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Advantages
- Improve your customers’ experience and agents’ productivity with all-in-one contact center solution
- Deliver consistent customer experience and faster first contact resolution
- Enhance experience by rooting to the best agent providing personalized engagement
- Match your customer behavior by providing multiple channel for interaction
- Remove customer queuing time through automated call back
- Reduce hanging time and multiple service transfers by bringing tailored IVR
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Available packages
Click2Start
- Up to 25 agents
- WebRTC-enabled. Your agents can be located anywhere
- Tight IVR/ACD integration
- Configurable call recording
- Supervisor portal on-the-go
- CRM auto sync
- Dynamic routing (CLID or data-driven & CRM-based
- Click-to-Call Back from the web
- Power and predictive dialing
- All-in-one KPIs, analytics & reporting
- Unify omni channel routing and workforce optimization
- Unlimited e-mail, chat & social accounts
- Omni-channel real time SLA management
- Real-time customer surveys
- Quality & customer experience management
- Sentiment analysis
- Workforce management
- Speech & text analytics
- Sales acceleration platform
Business Plus
- Up to 25 agents
- WebRTC-enabled. Your agents can be located anywhere
- Tight IVR/ACD integration
- Configurable call recording
- Supervisor portal on-the-go
- CRM auto sync
- Dynamic routing (CLID or data-driven & CRM-based
- Click-to-Call Back from the web
- Power and predictive dialing
- All-in-one KPIs, analytics & reporting
- Unify omni channel routing and workforce optimization
- Unlimited e-mail, chat & social accounts
- Omni-channel real time SLA management
- Real-time customer surveys
- Quality & customer experience management
- Sentiment analysis
- Workforce management
- Speech & text analytics
- Sales acceleration platform
Enterprise
- Up to 25 agents
- WebRTC-enabled. Your agents can be located anywhere
- Tight IVR/ACD integration
- Configurable call recording
- Supervisor portal on-the-go
- CRM auto sync
- Dynamic routing (CLID or data-driven & CRM-based
- Click-to-Call Back from the web
- Power and predictive dialing
- All-in-one KPIs, analytics & reporting
- Unify omni channel routing and workforce optimization
- Unlimited e-mail, chat & social accounts
- Omni-channel real time SLA management
- Real-time customer surveys
- Quality & customer experience management
- Sentiment analysis
- Workforce management
- Speech & text analytics
- Sales acceleration platform
Ultimate Power
- Up to 25 agents
- WebRTC-enabled. Your agents can be located anywhere
- Tight IVR/ACD integration
- Configurable call recording
- Supervisor portal on-the-go
- CRM auto sync
- Dynamic routing (CLID or data-driven & CRM-based
- Click-to-Call Back from the web
- Power and predictive dialing
- All-in-one KPIs, analytics & reporting
- Unify omni channel routing and workforce optimization
- Unlimited e-mail, chat & social accounts
- Omni-channel real time SLA management
- Real-time customer surveys
- Quality & customer experience management
- Sentiment analysis
- Workforce management
- Speech & text analytics
- Sales acceleration platform
All prices mentioned are exclusive of VAT. 5% VAT will be added to the price upon purchase.
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