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SERVICES

Emergency Service

Allows prepaid users who are low in balance
to take a loan.

The loan can be balance or data package. The amount of the loan will be
detected from customer next recharge. The service has a fee.

Conditions to have Emergency service

  • 6 months or more in Omantel network.
  • Minimum monetary recharge: 1 OMR every month for the last 3 months.
  • Each customer will have different loan options depends on his history e.g. No. of years with Omantel, Top up amount.
  • Minimum amount of loan 200 Baisa.
  • Maximum amount of loan: 10 OMR.

Balance Option & fees

Emergency Credit
-OMR
Fees-OMR Recovery Amount
(loan + Fees)
0.20 0.20 0.220
0.50 0.50 0.55
1.00 0.10 1.10
2.00 0.20 2.20
3.00 0.30 3.30
5.00 0.50 5.50
10.00 1.00 11.00

Data Loan Option

Data Package Price-OMR Fees-OMR Recovery
Amount-OMR
50 MB 0.20 .20 .220
1GB 1day 1 .100 1.1
1GB 7day 3 .300 3.3

List of SMS Commands

See the list

Description

English Keywords

Request for Emergency credit of 500 Bz

500

Request for Emergency credit of 500 Bz (for Trust of Life credit) - exciting service

500BZ

500b

Request for Emergency credit of RO 1

1

Request for Emergency credit of RO 2

2

Request for Emergency credit of RO 3

3

Request for Emergency credit of RO 5

5

Request for Emergency credit of RO 10

10

Request for Maximum Emergency credit

MAX

Y

M

Request for data Emergency of 1GB for 1 day

1GB1

11

Request for data Emergency of 1GB for 7 days

1GB7

17

Request for Maximum data Emergency

DATA

D

History Request

HISTORY

HIST

Outstanding Balance Request

CREDIT

C

Status Request

STATUS

S

STAT

Info Request

INFO

I

Help Request

HELP

Change language to English

EN

English

E

Change language to Arabic

AR

ARABE

A

ARABIC

FAQ Emergency Service

How can I access the service?

  • Dial the USSD code *555#
OR
  • SMS to the short code 91555 (list of the commands at the description page)

Any service fee?

Yes. Please check the description table.

What is the maximum amount of loan that I can get?

Dial *555# and follow the instructions to see your Max.

How to check my data usage?

Just dial *236#

Why the system is not accepting my request for emergency service?

Many reasons for that:

  • You exceeded your loan amount
  • You are new in Omantel network
  • You did not top up for the last 3 months
  • You have an open loan

What is Emergency Credit Service?

Emergency credit service allows prepaid users who are low in balance to take a loan. The loan can be credit or data. The amount of the loan will be detected from customer next recharge.

What are the criteria to give a loan?

  • 6 months or more in Omantel network.
  • Minimum monetary recharge: 1 OMR every month for the last 3 months.
للمشتركين الحالين

How to avail the service

- USSD code: *555# - Sending to the short code: 91555 (list of all commands are below) To check data balance : *236#

Services

International Calls

FLEXIBLE RATES

International Calls

Keep in touch with family, friends & colleagues all over the world.

Money Transfer

ALWAYS ON

Money Transfer

The service makes it safe and easy to transfer credit to your Hayyak friends and family

Family & Friends

CONNECT WITH YOURS

Family & Friends

Do you find yourself mostly calling just a few friends and family? If this is you, enjoy calls to your five favorite numbers

Call me Back

GET IN TOUCH

Call me Back

Unable to call or SMS because you don't have enough credit? Don't worry.

Emergency Service

EMERGENCY CREDIT

Emergency Service

Allows prepaid users who are low in balance to take a loan. The loan can be balance or data package.

Voice Mail

SEND AND RECEIVE VOICE MESSAGES

Voice Mail

When your mobile phone is busy, out of reach, or you do not answer a call, your Voice Mail will automatically answer.