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Al Ufuq Makasib Tier

Exclusive Discounts


Omantel's Al U-fuq Tier is designed to thank you as one of our valued customers. As an Al-Ufuq tier member you will enjoy an exclusive range of benefits, access to concierge services, and exclusive partners that offer special offers for you.


To unlock Al-Ufuq benefits and be part of this exclusive clubyou need to reach 20,000 status points in
the Makasib program within 1 year.


Makasib Points 2 2 1.5 1
Redemption Partners
Makasib Daily Deal
Makasib Sindbad Miles
Makasib Wednesday Offers
Discounted Partners   
Al-Ufuq App      
Dedicated Line 1221      
Concierge Service*      
Road Assistance      
Al Sarooj Lounge      
Main Outlets Priority      

*Charges of RO 12 will applyon some of the concierge services.

Concierge Service

As Al-Ufuq member you have access to the concierge service free of charge. You only have to cover any costs associated with performing the specific request. For example, you will not pay for the service of looking for and booking an appointment at the spa, however you will cover the cost of the spa treatment.
The Private Concierge Team is available to help you your personal life errands.

Some of the ways that you can use your concierge service are:
Organize your travel (e.g. booking tickets, hotels, airport pick-up* & drop-off*, etc.) Take care of administrative tasks (e.g. visa drop-off at the airport, car registration renewal)
Setup a courier delivery locally and internationally Arrange for chauffeur service* (Chargeable).
Arrange for flower, chocolate and other gift deliveries* Arrange for automobile pick-up and drop-off service for dealer service**
Arrange for medical appointments, spa appointments, etc. Arrange to buy special sports events tickets

All concierge services should be booked 72 working hours in advance.
*     This service is only offered in Muscat governorate.
**    Charges of RO 12 will apply while availing concierge services.

Roadside Assistance

You are provided with a complimentary membership to one of the best emergency roadside assistance programs throughout Oman and UAE. You will benefit from the following services:

Towing* Battery boost
Flat tire change Lockout assistance
Emergency fuel delivery*  

*Your vehicle will be towed to the nearest service center within 100 KM, and charges will apply for the additional mileage. Also you will be charged the cost of the fuel, yet not its delivery. The emergency roadside assistance team will answer your calls 24/7 when you call 1221.

Al-Ufuq App

Enjoy an exclusive range of benefits, and exclusive partners that offer special offers for you.

Al-Ufuq App is personalized with your name on it, and you can enjoy these benefits.

As soon you reach Al-Ufuq tier you will receive SMS that will inform you with tier upgrade and will include your Al-Ufuq App passcode to activate the App

Al-Ufuq App is available on both Apple store & Play store.

Apple AppStore Google Play

Al-Ufuq 1221 Priority Line

You now have a dedicated call center to handle all your requests and inquiries with the highest quality standards. 1221 will be your main contact point. To access your contact center internationally please dial +968 5001221. You can dial it immediately from your Al-Ufuq application.

Priority Treatment in Outlets

When you visit any of our retail outlets, we will providing you with the priority service that you deserve. all you need to do is to show your card and the supervisor will immediately assist you.

Al Sarooj Ufuq Lounge

For a superior level of treatment, relax in the Sarooj Ufuq Lounge that is located within our Sarooj Omantel Outlet. As you wait for your requests to be taken care of by your relationship manager, you will be served coffee and snacks and you can enjoy a selection of entertainment content.