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Omantel Protect Plus is a repair or replacement service for smartphones, where the device will repair for accidental damages out of warranty, including broken screens or spill of liquids, humidity, dants, sand damage,dropping or impacts, robbery and burglary. If the device is beyond economical repair, it will be replaced.
It is mandatory to have the smartphone and the service subscription on the same invoice when buying from Omantel stores.
|Cover||Broken screens, spill of liquids, humidity, dants, sand damage,dropping or impacts, robbery and burglary.|
|Maximum Claims||2 claims for repair or 1 replacment.|
|Protection ServiceDuration||12/24 Months|
INCLUSIVE OF 5% VAT
|Annual premium OMR 36|
- Repairing Smartphone’s accidental out of warranty damages.
- If the damage is beyond economical repair, customer pays (Replacement Fees*) and the phone will be replaced.
- Repairs & Replacement services are certified services conducted by professional technicians.
- In case of accidental damage of the device the insured person must call contact center of the insurance company to declare the claim to the following number 22826761 or to th following email address: TECHDEP@mapfre.com.
- You will get a response from the Call Center* / by email to direct you to the authorize service center (Mi-Care) after claim accepted to deliver the damaged gadget.
- Needs to back up software and data* residing on the covered equipment
- Technical service center will provided by a claim form signed by both parties (Insured Person and technical service). This claim form shall be presented eventually at the time of collection of the repaired/replaced Gadget.
- Once the gadget device is ready for delivery, the workshop or the call center will call directly asking to pickup the device.
** The call center available 24 hours, but the claims management at the service center shall be handled only during working hours (from 8.00 am to 16.00 pm).
Omantel Protect Plus service is a repair or replacement service for smartphones, where the device will be repaired for accidental out of warranty damages including broken screens or liquid, humidity, dents, sand damages, robbery and burglary.. If the device is beyond economical repair it will be replaced.
Omantel Protect Plus covers multi-device brands and models, like Apple, Samsung and Huawei smartphones acquired with Omantel Device Plans.
Omantel Protect Plus covers incidents not included in the warranty, such as: • Damage by sand, water, humidity, dropping, impacts, robbery and burglary.. • Abrasion. • warranty related issues are not included in the insurance.
In case of accidental damage to your device gadget, the insured person must call the contact center of the insurance company to declare the claim to the following number 22826761 or to the following email address: TECHDEP@mapfre.com. The insurance company representative will take care of your inquiry and facilitate in initiating the claim and guide you about repairs and/ or replacement
We slected on of authorized service partner with numerous years of experience in serving customers in the Omanmarket. Mi-care service center have highly qualified team is well trainedand certified by the manufacturers to handle all Apple products and others prands, by following manufacturer systems, guidelines, and use manufacturer approved and genuine service equipment and spare parts while servicing the products. Additionally, they adhere to all the expected service requirements and standards in order to make the customer’s experience as perfect as it can be.
Copy of the Insured Customer identification Card (ID), passport. 2. Copy of the Certificate of Insurance. 3. Insurance claim form.
This plan covers accidental damages, and offers up to 2 repairs / 1 Repair, 1 Replacement or 1 Replacement depending upon the damage or claim type.
“Omantel Protect Plus” Plan coverage will expire upon the first replacement of your device (Apple, Samsung ,Huawei, else of the listed Omantel insuered smartphone devices.
No, “Omantel Protect Plus” only covers new gadgets devices (Apple, Samsung & Huawei, else..) acquired with Omantel as a device add-ons on the time of purchasing.
No, there are no reimbursements.
No you can’t extend, nor renew the contract.
No, it’s not transferable.
The main link between the insurance and your phone is the phone IMEI number for the phone you have purchased from Omantel stores. Please note that in case the customer replaces a device for any warranty related issues (outside insurance) and the device IMEI is changed, the customer must present proof of replacement from the official service center including the old and new IMEI.