Fix your phone or replace it with fixed fees
Omantel Protect Plus is a repair or replacement service for smartphones, where the device will repair for accidental damages out of warranty, including broken screens or spill of liquids, humidity, dants, sand damage,dropping or impacts, robbery and burglary. If the device is beyond economical repair, it will be replaced.
It is mandatory to have the smartphone and the service subscription on the same invoice when buying from Omantel stores.
Cover | Broken screens, spill of liquids, humidity, dants, sand damage,dropping or impacts, robbery and burglary. |
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Maximum Claims | 2 claims for repair or 1 replacment. |
Protection ServiceDuration | 12/24 Months |
Service fees
INCLUSIVE OF 5% VAT |
Annual premium OMR 36 |
Claims | Deductible 10% |
What is Omantel Protect Plus service for Smartphones?
Omantel Protect Plus service is a repair or replacement service for smartphones, where the device will be repaired for accidental out of warranty damages including broken screens or liquid, humidity, dents, sand damages, robbery and burglary.. If the device is beyond economical repair it will be replaced.
What type of gadgets does Omantel Protect cover?
Omantel Protect Plus covers multi-device brands and models, like Apple, Samsung and Huawei smartphones acquired with Omantel Device Plans.
What are the main areas covered by Omantel Protect Plus?
Omantel Protect Plus covers incidents not included in the warranty, such as: • Damage by sand, water, humidity, dropping, impacts, robbery and burglary.. • Abrasion. • warranty related issues are not included in the insurance.
What shall I do in case of accidental damage to my smartphone?
In case of accidental damage to your device gadget, the insured person must call the contact center of the insurance company to declare the claim to the following number 22826761 or to the following email address: TECHDEP@mapfre.com. The insurance company representative will take care of your inquiry and facilitate in initiating the claim and guide you about repairs and/ or replacement
What is the Service Center authorized for Device Insurance services ?
We slected on of authorized service partner with numerous years of experience in serving customers in the Omanmarket. Mi-care service center have highly qualified team is well trainedand certified by the manufacturers to handle all Apple products and others prands, by following manufacturer systems, guidelines, and use manufacturer approved and genuine service equipment and spare parts while servicing the products. Additionally, they adhere to all the expected service requirements and standards in order to make the customer’s experience as perfect as it can be.
What documents to be presented at the time of submitting a claim?
Copy of the Insured Customer identification Card (ID), passport. 2. Copy of the Certificate of Insurance. 3. Insurance claim form.
How many claims am I entitled along the contract period?
This plan covers accidental damages, and offers up to 2 repairs / 1 Repair, 1 Replacement or 1 Replacement depending upon the damage or claim type.
Is “Omantel Protect Plus” Plan coverage still valid after the first replacement of my smartphone?
“Omantel Protect Plus” Plan coverage will expire upon the first replacement of your device (Apple, Samsung ,Huawei, else of the listed Omantel insuered smartphone devices.
Does “Omantel Protect Plus” plan covers used smartphones?
No, “Omantel Protect Plus” only covers new gadgets devices (Apple, Samsung & Huawei, else..) acquired with Omantel as a device add-ons on the time of purchasing.
Can I get reimbursed in case of accidental damage?
No, there are no reimbursements.
Upon completion of the 12 or 24 months contract, can I extend Omantel Protect Plus” plan coverage?
No you can’t extend, nor renew the contract.
Is Omantel Protect Plus” plan transferrable to another owner?
No, it’s not transferable.
How do I link my insurance to my purchased phone?
The main link between the insurance and your phone is the phone IMEI number for the phone you have purchased from Omantel stores. Please note that in case the customer replaces a device for any warranty related issues (outside insurance) and the device IMEI is changed, the customer must present proof of replacement from the official service center including the old and new IMEI.